Frequently asked Questions

Justin Yuen -

Where should community members be directed to sign in at an event?

A webpage on the SUN Schools website has the link to register for a new account or sign in

 

How do people reset their passwords?

Fortunately, through our Magic Link feature, they won’t need to remember a Grouptrail password! They can sign in using their email address, which will send an email to their account, and once they click on that link, they’ll be signed into Grouptrail.

 

What if parents/guardians/caregivers don't have access to their email account?

Providers can add participants to the site manually.

 

How can I be a part of the pilot launch?

We’re looking for schools to join in the pilot for the upcoming Winter Session!

Have more questions? Submit a request

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